Nothing can stop the man with the right mental attitude from achieving his goal; nothing on earth can help the man with the wrong mental attitude.”
Nothing holds more true than this statement by Thomas Jefferson. If you set your mind to it, you can accomplish anything. Most barriers in life are those put up by yourself. You are the only one that can break the barriers down and achieve your goals.
In this episode of “Community” the dean walks in delivering bad news that the paychecks would be arriving late. He decides to liven the mood by rapping. However, halfway through he breaks down and realizes that he is being inappropriate. It’s hysterical because he does it while wearing a costume, and gives a valuable lesson to always be straight forward.
Never argue with guests. As soon as you begin arguing with a guest it leads to dire consequences such as losing the respect of the guest, and many more to follow. Consequently, it will not only damage your reputation, but the company you work for. You need to be able to diffuse most situations and the only way to do so is by listening to what the guest have to say. Most of the time guests just need someone to vent to. If you listen carefully, you can provide them with the help the guest needs. However, not every situation can be solved, but always try to make it a smooth interaction. The key is to listen and be attentive.
Nothing great was ever achieved without enthusiasm.”
Ralph Waldo Emerson
When you start the week get excited about what you are doing. This will make the week enjoyable, and make your co-workers and guests have a great experience. After all, the best experiences often come with someone who is not a grouch, but instead with a friendly person and an amicable environment. This does not only apply to customer service, but our everyday lives. Live each day with enthusiasm.
When helping guests always make eye contact. You never want to look away from them, because it gives a bad impression. It looks like you are not sincere by not making eye contact. It comes across like you are just going through the motions, and wanting the day to end instead of helping the particular guest. You want to look approachable, sincere and helpful.
You are never strong enough that you don’t need help.”
Start this week by helping your co-workers. You can only improve yourself and your team if you are there for one another.
Great work is done by people who are not afraid to be great.
Fernando Flores could not have said it better. Great work always comes from people who are ambitious and driven. When you start the week remember to get ready to tackle any dilemma and that nothing can stop you from accomplishing your goal(s). Ultimately, you have the power to make your work amazing or poor. Let’s make it fantastic.